Chains to trains: BART provides bike-friendly directions with Google Maps API Premier

Editor’s note: Today’s guest writer is Timothy Moore, Website Manager for Bay Area Rapid Transit (BART). Here he discusses how they use Google Maps API Premier v3 to power searches and biking directions on BART.gov. BART serves the San Francisco Bay Area covering 4 counties, 43 stations, 104 miles (167 km) of track, and has an average weekday ridership of 335,000 passengers. It is the 5th busiest heavy rail rapid transit system in the U.S.

Recently the BART website (www.bart.gov) launched some cool new trip planning services, including bicycle directions and station area points of interest, using the Google Maps API. The BART QuickPlanner is one of the most popular features on our website. If you live in the Bay Area, chances are you’ve used it. The QuickPlanner has traditionally offered a mix of BART trip plans, directions for walking and driving to the station, connecting transit information, carbon savings and more.

We're always looking for ways to improve the QuickPlanner, so when Google Maps started offering bicycle directions we were green with envy. Our latest research shows that only 4% of BART customers ride a bicycle from their home to a station. With ongoing cuts to connecting transit services and many BART station parking lots filled to the brim, adding bicycling directions to the QuickPlanner will help us promote the option to more than a million website visitors every month.



Frankly we've struggled with the integration of other mapping products into our custom-built BART scheduling application; weak documentation, limited real-world examples, and cumbersome programming requirements. Developing with the Google Maps API was a whole different world. As our lead programmer, Robert Falconer, noted, "It was easy to learn and quick to implement. And the ability to use free-form input terms for addresses, locations and points of interest was a major plus.”

If you've ever had to trap address or landmark input errors you know what he’s talking about. For example, if a user enters in “Frrey Blding” to the QuickPlanner, Google's geocoding service can recognize the user's intent and return the proper term "Ferry Building" with the correct corresponding address. All of this is done seamlessly behind the scenes so that all user sees is the address they are looking for when their trip is mapped out.



Again, using the Google Maps API, we’re able to provide more information about points of interest near BART stations, including directions. If you visit the neighborhood map section you can now use freeform search for station area destinations, and we’re no longer limiting you to searches based on standard address formats or a preset pull down menu. We also use the Google Maps API for services like “Find Closest Station” and for the map images presented on our station landing pages.

Overall this was a really fun project for us. I hope our use of the Google Maps API on bart.gov will encourage more bicycling to BART and I also hope people will use it to discover all of the awesome things that BART station area neighborhoods have to offer.

Posted by Carlos Cuesta, Google Earth and Maps Team

Google Search Appliance now supports OpenSearch, enabling searching directly from browsers or Windows 7 clients

People should have the power to conduct searches from everywhere. This is why we provide users with numerous options beyond Google.com, such as typing in a search query directly in the address bar in Google Chrome, or through Google Toolbar, or Google Desktop.

However, when it comes to searching information on their corporate intranet, most users’ choices are limited. Corporate users typically have to go to a special URL or open up a special portal application to search their intranet. To alleviate this limitation, we have integrated the Google Search Appliance with the OpenSearch protocol. OpenSearch is a collection of simple formats for the sharing of search results. So for instance, integrating with OpenSearch enables accessing the Google Search Appliance directly from the browser:

Or, as shown below, you can search directly from Windows Explorer within Windows 7:

Ultimately, we are trying to provide as many options as possible to the end user. And by supporting OpenSearch, these options will increase as more platforms connect with OpenSearch.

You can immediately download this feature on Enterprise Labs, or learn more about it in our technical documentation.

Posted by Alexander Kerschhofer, Google Search Appliance team

Introducing multi-domain support in Google Apps

Thousands of organizations deploy Google Apps every day, and a challenge for some large businesses has been migrating employees on multiple domains. Until now, companies that ran into this issue could either set up other domains as domain aliases or set up different Google Apps accounts for each domain, neither of which was an ideal solution. Now there’s a better way: multi-domain support in Google Apps.

Multi-domain support is a new admin control that allows organizations with two or more domains on Google Apps to manage them from a single control panel. Users belonging to different domains within an organization keep their domain-specific email address but can see coworkers from other domains in the organization’s global address book. It’s also easy for users to share across domains in Google Docs, Sites and the rest of Google Apps. Matt Vandenbush, director of IT strategy and architecture at Brady Corporation, says, "Multi-domain support in Google Apps lets us administer our entire organization from one central place. Considering that we have users on 88 different domains, this is a big time-saver for our IT department, and it lets employees from different parts of our organization share information much more seamlessly than before.”

This feature is available now to Premier and Education edition users at no additional charge. To learn more about multi-domain support on Google Apps, please visit our Help Center or join us for a live webinar on Tuesday, July 13th at 9am PST / 12pm EST / 5pm GMT.

Posted by Will Smit, Software Engineer, Google Apps

MWV has gone Google

MWV (formerly MeadWestvaco), a global packaging company based in Glen Allen, Virginia, has migrated its 12,000 technology-enabled employees to Google Apps. A 165-year-old company with a diverse set of commercial and consumer solutions, MWV products are ubiquitous in everyday life – Mead Five-Star notebooks, coffee cups from your local barista, canned beverage FridgePak cases you see in your grocery store, collectors edition DVD cases, and fluid dispensers for luxury perfumes and lotions – among many others.

MWV has grown extensively through acquisitions, which left it with twelve siloed email systems, including multiple instances of Microsoft Exchange and Lotus Notes across the globe.

MWV embarked on a journey to unite its global workforce on a single email platform. Critical to their "One MWV" initiative was to enable users in 34 countries and speaking a wide variety of languages to collaborate and easily communicate as one global team.

Mark Gulling, MWV's CIO, explains that "The shift to Google has enhanced our ability to effectively collaborate by simplifying our email infrastructure, and delivered a richer set of communication tools. Google provides not only a rich collaboration suite, but a constant stream of innovative, market-defining products that enhance and constantly evolve our user's working experience." Gulling reports a number of benefits since switching to Google:

• Increased productivity. Users, from executives to individual contributors, have reported increases of over 30 minutes per day, thanks to powerful search capability and the organization features of Labels, Filters, and more.

• Online information sharing. Users have rapidly adopted Google Sites to share information and media. Approximately 200 group, product, and project collaboration sites have been created since MWV switched to Google Apps.

• Real-time communications. MWV has used Google Docs and video chat to help people stay in touch and collaborate in real time, avoiding unnecessary travel or videoconferencing costs.

• Innovation. MWV's product sales team was able to quickly roll out a new quote management framework based on Google Forms and Google Docs with the help of Google Apps Script.

MWV's users are excited about the switch to Google and the new features available to them. As Mel Shaffer, VP of Global Service Delivery, says, "Moving to Google has givenMWV the ability to ride a wave of collaboration and technology features that would be difficult to duplicate in any other product."

Continuing, Shaffer adds, "Google's innovative product design and commitment to user experience translate into a feature-rich user experience that is unparalleled in the IT marketplace today. Additionally, Google's price point enables IT to reduce costs and minimize or eliminate capital investment – a true win for our enterprise and our users."

Join us in welcoming MWV to the growing ranks of businesses who have gone Google.

Posted by Colleen Horan, Google Enterprise team

AMR Research and Mercer discuss the ROI of Content Management Systems (hint: they need search)

In large enterprises today, employees and administrators are trying to make sense of the volumes of content created by and living inside their companies, and quite a few of these organizations are turning to enterprise content management (ECM) systems. According to Forrester Research, ECM license revenue was projected to reach $3.9B in 2008.

Yet, over the past few years, as companies have spent significant dollars on their ECM systems, they've come to realize one thing. Content management systems are great at being repositories of information, yet individual employees still struggle to find the exact document they are looking for – even if they know it's in the ECM system. In other words, finding information can be a painful process.

Which leads us to the latest thinking from AMR Research, which provides comprehensive research and advisory services for supply chain and IT executives. Jim Murphy, Research Director for Knowledge Management at AMR Research, is looking at effective search as the missing element of a content management solution. While many content management systems have a built-in search feature, the capability and relevance of this functionality is typically not up to par. Murphy has been talking to many enterprises who are increasingly looking to separate enterprise search solutions to provide high quality search across not only their ECM system, but across other major repositories in their companies as well.

One such enterprise Murphy has spoken to is Mercer. As a global services company in 180 cities and 40 countries, Mercer has 19,000 employees, many of whom need to access information instantly to effectively serve their clients. Their business depends on leveraging intellectual capital and sharing best practices. So even though their intranet linked to Livelink, an ECM system which stored 1.5 million documents, there was no comprehensive search tool spanning all of the companies. After evaluating many different search technologies, Mercer made the choice to bring in the Google Search Appliance to provide universal search across their intranet.

As Haroon Suleman, Mercer's Lead Enterprise Architect for enterprise search, explains, "The Google Search Appliance won hands down. The fact that the Google Search Appliance provided a bridge to Livelink, and can provide future SharePoint connectivity if needed, was a major selling point."

Both Murphy and Suleman will join us on Thursday, October 8 for a webinar titled "Search: A Vital Element of an ECM Strategy." Murphy will present AMR's views on the ECM and enterprise search space, and Suleman will share the Mercer story, discussing Mercer's business needs, needs behind enterprise search, and specific metrics from users on how the Google Search Appliance has been increasing productivity. Register for the webinar and join the conversation – and the question and answer session at the end of the session.

Search: A Vital Element of an ECM Strategy

Thursday, October 8, 2009

11:00 a.m. PDT / 2:00 p.m. EDT

Maybe ECM systems need good search too, after all.

Posted by Vijay Koduri, Google Search Appliance team

How Google tackles IT security – and what you can learn from it

Providers of cloud computing services like Google are equipped to protect millions of users' data every day – it's core to how we run our business. Our users enjoy our economies of scale at minimal expense. We also employ some of the world's best security experts to help to make sure that your data stays safe.


On October 1, join us for a live webcast with some of our top security experts who are on the front lines of fighting spam, malware, and phishing for Google Apps users, designing identity management systems for hosted web apps, and monitoring the Google network for potential threats. Register for this live webcast, “How Google Tackles IT Security – and What You Can Learn From It,” to learn about security in the cloud and get your questions answered by members of Google's Security team. Participants include:

Eran Feigenbaum – As the Director of Security for Google Apps, Eran Feigenbaum defines and implements security strategy for Google's suite of solutions for enterprises. Prior to joining Google in 2007, Eran was the US Chief Information Security Officer for PricewaterhouseCoopers.

John Flynn – John “Four” Flynn has an extensive background in network monitoring, intrusion detection, and incident response. John currently leads Google's Security Monitoring program and is a founder of Google's Security Metrics group.

Bradley Taylor – Gmail's “Spam Czar,” Brad Taylor leads Gmail's technical anti-spam, anti-abuse, and email delivery engineering efforts. Brad has played a key role in the development of Gmail's spam filter since Gmail launched in April, 2004.

Eric Sachs – Eric Sachs has over 15 years of experience with user identity and security for hosted web applications. During his years at Google, he has worked as a Product Manager for many services including Google Accounts, Google Apps, orkut, Google Health, Google Security, and Internal Systems.

While circumstances may vary, most IT departments face similar security challenges. Find out more from the people who confront these issues every day here at Google.

Join us for our live webcast to learn about the people, best practices, and technologies that we have in place to minimize security threats.

How Google Tackles IT Security – and What You Can Learn From It
Thursday, October 1, 2009
11:00 a.m. PDT / 2:00 p.m. EDT / 6:00 p.m. GMT

We hope to see you there.

Posted by Serena Satyasai, Google Apps team

Find customer stories and product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.

Switching to Google Apps from Lotus Notes just got easier

What do Fairchild Semiconductor, Hamilton Beach, JohnsonDiversey and Valeo have in common? Together they migrated nearly 50,000 Lotus Notes users to Google Apps.

Today we're making it easier for Lotus Notes users to switch to Google Apps. We're releasing a new tool, Google Apps Migration for Lotus Notes, that migrates mail, calendar and contacts quickly and easily. The tool is a native Notes application and key features include:

• Easy deployment Centrally administered server side migration process. No user intervention needed
• No downtime Users can continue to use Notes even during the migration process. After they're migrated, Gmail will open Notes links in Lotus Notes
• Global efficiency Migrate multiple offices simultaneously or separately. Assign administration controls at the organization and the office level as needed
• Trackable reports Centralized event logging to manage & monitor migration across any number of Domino servers and sites

See it in action in this short video:

These features and more make Google Apps Migration for Lotus Notes a simple and complete way to quickly switch your users to Google Apps. JohnsonDiversey used the tool in its recent migration of 10,000 employees, and the video below captures CIO Brent Hoag's satisfaction with the deployment process.

Google partner CapGemini relied on the tool to migrate Valeo, a 30,000-employee automotive supplier. As CapGemini IT Project Lead Philippe Bonnemains says, "We used it for Valeo and for several other enterprise customers. Google Apps Migration for Lotus Notes is clearly a great solution for Notes-based companies that want to quickly and efficiently provide users with continuity of mail archives, contacts and calendars, while moving to Google Apps."

If you'd like help with the migration process, or with overall project planning, deployment and training, several Google partners are ready to provide products and services to address your specific needs. If you're thinking about migrating your Domino applications to the cloud, this migration whitepaper will help guide your analysis.

If you're considering switching your users from Lotus Notes to Google Apps, talk to our sales team or sign up for a trial now. Or, if you're already a Google Apps Premier or Education Edition customer and want to migrate today, you can can learn more or download the migration tool here.

Posted by Chris Vander Mey, Senior Product Manager, Google Enterprise

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Google Earth Enterprise gets historical, two-dimensional, and nautical with version 3.2

We're constantly adding useful and interactive functionality to our enterprise products, and Google Earth Enterprise is no exception. Today we're announcing the latest release of Google Earth Enterprise: version 3.2. Google Earth Enterprise allows customers to build private globes on their secure networks using the same technology that powers the public Google Earth. Version 3.2 delivers new features that allow government agencies and other organizations to apply the recent advances in the public version of Google Earth, such as historical imagery and underwater terrain, to their own data and operations.

Version 3.2 gives Google Earth Enterprise users the option of using a browser to view and interact with their private globes using the Google Earth API. This delivers the same fast, familiar, 3-D navigation that users get from Google Earth – but within a web browser rather than the standard client.

Another new addition is historical imagery in Google Earth Enterprise, making it easy for employees to view how a place or region has changed over time. Many of our customers have archives of imagery of a property or point of interest taken over a series of days, years – even decades. The 3.2 release allows customers to time-stamp the imagery, tracking changes over time to provide a handy historical reference.

With the new release, customers also have the option to build Mercator imagery tiles for any 2-D maps they create with Google Earth Enterprise. Mercator is a commonly used conformal projection for viewing tiles in the browser. The new release allows customers to easily overlay their tiles on top of Google's basemap for a 2-dimensional mashup of their own internal data and Google's. (Thanks again to Gerardus Mercator and his great work on the Nova et Aucta Orbis Terrae Descriptio ad Usum Navigatium Emendate in 1569!)

We've also added support for Enterprise users to process their own sub-surface terrain data, also known as bathymetry – something we shared in the public Google Ocean launch in February 2009. Using the Earth API or latest Google Earth Enterprise client, you can now navigate below sea level to visualize that data in your organization's globe too.

Customers who want to access Google Earth Enterprise 3.2 can email enterprise-operations@google.com for upgrade information. Not using GEE yet? See what Google Earth Enterprise has to offer.

Posted by Dylan Lorimer, Product Manager, Google Earth Enterprise

Help customers find their way with new Google Maps gadget

Last week, I looked up directions to the hotel in Sacramento that I had booked for the Fourth of July weekend. As I had never been to that part of the state before, I was puzzled by the limited directions offered by their website - I had no idea whether I was approaching from the North, South, East or West or where the major highways were. What I needed were step-by-step directions from my exact starting point to the hotel that I could easily print and go.

With the new directions gadget from Google Maps, any business can offer just that. This simple gadget allows webmasters to add customized Google Maps directions to their business locations. With the directions gadget, you no longer need to type and update multiple sets of text directions. Let's face it: customers are only looking for directions from their specific location.

Google has made this process easy for you. The gadget allows you to pre-fill the "To" field with one or multiple addresses, a generic zip code or even a specific set of latitude-longitude coordinates. Customers are able to print their directions with a single click. And if they would prefer not to drive, the gadget also provides walking and public transit directions.

Take a look at how Legoland California, Emeril Lagasse, and Harvard University are using the gadget. And then test and create your own directions gadget here. For the many locations outside of the US, the gadget is available in 23 different languages.

If you're interested in learning more, head over to the Google Lat Long blog for a more detailed walk-through of the gadget's features.

Posted by Julie Zhou, Product Marketing Manager, Google Maps team

Paving the road to Apps adoption in large enterprises

Google Apps has always been a compelling offering for small and medium sized companies, and they've accounted for much of our growth to 1.75 million businesses. Large enterprises can also get great results with Apps, as Fairchild Semiconductor and the dozens of other big companies that have Gone Google have discovered. Still, we appreciate that there have been some boulders along the road to adoption for the largest businesses in the world.

Since the beginning of the year, we've focused on making it as easy as possible for those large enterprises to switch to Google, and offline access, BlackBerry and Microsoft Outlook support, and enterprise contact management were the dynamite that cleared the road to Apps.

Today we're paving the road. We're taking the beta label off of Gmail, Google Calendar, Google Docs and Google Talk to remove any doubt that Apps is a mature product suite.

We're also launching a tool that will be particularly useful to administrative support staff to screen and send email on behalf of others – a feature called email delegation. And to help customers comply with regulations that may exist specific to their industry, we're adding email retention so that IT administrators can set up policies to determine when email will be purged. Both retention and delegation are in testing with customers, and will start rolling out to all Premier edition domains over the next weeks.

Finally, we're continuing to implement additional procedures to ensure that our business customers enjoy even greater reliability: live replication of data to other locations for near-instant disaster recovery, and special handling of business users' data in our data center operations.

While we believe these features will be most useful to big companies, we hope they'll also help today's small business grow into tomorrow's global enterprise. To complement these new features, enterprise IT managers can access tools for switching to Google Apps in our Microsoft Exchange and Lotus Notes resource centers.

Posted by Rajen Sheth, Senior Product Manager, Google Apps

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Q2 2009 Spam Trends

Editor's Note: The spam data cited in this post is drawn from the network of Google email security and archiving services, powered by Postini, which provide email security to more than 50,000 organizations, including businesses of all sizes, government agencies, and educational institutions. To learn more about what the Gmail team is doing to keep spam out of your inboxes, check out this post.

Our "Spam Trend" update last quarter summarized the rise in both levels and types of spam, with new players and techniques entering the market. This quarter, proliferation continues, with an unpredictable pattern of drops and spikes as 2009 moves along. Overall, spam is measurably up: Q2'09 average spam levels are 53% higher than in Q1'09 and 6% higher than in Q2'08.

After last November's McColo ISP takedown, when spam volumes dropped by 70%, spammers worked overtime to fill the void. They succeeded: Within four months, spam levels rose back to pre-McColo levels. This upward trend continued through June 4, when another large ISP spam source, 3FN, was reported to have been dismantled. Spam volume immediately dropped 30% – not as extreme as McColo, but still significant. Although this created a sudden dip in spam levels, it also created an open invitation for opportunistic spammers to once again seize a market opportunity.

Over the coming months, we anticipate watching new players once again drive spam levels back up. Since June 4, spammers have already made up a significant amount of ground, climbing 14% from the initial drop.

Here's what the trend looked like, as tracked through Postini filters, over the past six months:

"Unpredictability" summarizes the overall trend as Q2'09 winds down and spammers test both new and "retro" techniques. For example, on June 18 we tracked a new attack that unleashed 50% of a typical day's spam volume in just two hours' time. This attack used a simple "newsletter" template – somewhat "old school" by today's spam standard – with malevolent links and images inserted into the content. Google's Postini filters detected more than 11,000 variants of this spam during those two hours. Because this spam enabled spoofing of the recipient domain (meaning the "from" field was falsified), distribution lists were especially hard-hit by this attack.

Resurgence of image spam

One of the other trends we're watching closely is the sudden popularity of "image spam" – a form of spam that rose to prominence in 2007, before most anti-spam filters learned how to block it. It's simple stuff: basic email with advertising content, usually containing a related image. They can also include malicious links or content – and either way, the large file size of an image spam can place a heavy load on an email network.

An image spam email might look something like this:

Evidence of the resurgence in image spam can be seen in the graph below, which shows that the actual size of spam messages, measured in bytes, is back on the rise:

There are a couple of possible explanations for the resurgence in image spam, despite the fact that most spam filters out there have adapted to the technique. One theory is that this wave is designed to test the defenses of the different spam filters out there, so that spammers can do statistical analysis on what subject lines and content have the highest probability of success.

Another is that there may be some new players entering the spam game, following the McColo and 3FN takedowns, and these new players are opening with some well-tested techniques. Either way, we're watching this trend and will share insights as we gain them in the weeks and months ahead.

Spike in payload viruses

June was also an active month for viruses sent as email attachments, otherwise known as "payload viruses." Volumes rose to their highest level in almost two years as spammers returned to yet another tried-and-true technique to expand their botnets.

As you can see in the chart below, June's activity is almost as high as the two-month payload virus surge seen in Q3'07. Fortunately, Google's Postini zero-hour heuristics detected this uprise early and kept payload attacks in the cloud and away from users' email networks.

Everything old might be new again

In summary, Q2'09 saw continued unpredictability and the resurgence of old-style spam attacks. Are spammers finally running out of original ideas? And if so, like Hollywood, are we now starting to see spam "remakes," based on originals of a few years ago? And what are spammers looking to accomplish as they unleash these remakes? Only time will tell.

For more information on how Google email security services, powered by Postini, can help your organization provide better spam protection and take a load off your network by halting spam in the cloud, visit www.google.com/postini.

Posted by Amanda Kleha, Google message security and archiving team

Serena Software on switching from Microsoft Exchange to Google Apps

Editor's Note: We're pleased to welcome Ron Brister, Senior Manager of Global IT Operations, and Arron Privatsky, System Administrator, of Serena Software as our guest bloggers today. Serena Software, a leading provider of software to accelerate application development, helps IT departments keep pace with the demands of the businesses they support. Serena’s tools automate software development processes and help business users create powerful mashups – without requiring any coding. Serena is a privately owned company with 29 offices in 14 countries and 800 employees. Founded more than 25 years ago, Serena has more than 15,000 customers including 96 of the Fortune 100.

Serena Software recently selected Google Apps Premier Edition for its messaging and collaboration needs, saving more than $750,000 and countless IT hours. Members of Serena Software will be on hand next Thursday, June 18, to talk about that experience in a live webcast. Register here.

My name is Ron Brister, and I’m Senior Manager of Global IT Operations at Serena Software. I'm here with Arron Privatsky, System Administrator for Serena. Serena is a leading provider of software to accelerate application development. Because we are software experts, it’s no surprise that we are always looking for the best solutions.

For us, it was becoming increasingly clear that our messaging infrastructure was lacking. Inbox storage space was a constant complaint. Server maintenance was extremely time-consuming, and backups were inconsistent. Then we found that – calculating additional licenses of Microsoft Exchange, client access licenses for users, disaster recovery software, and additional disk storage space to increase mailbox quotas to 1.5GB – staying with our existing provider would have cost us upwards of $1 million. That was a nearly impossible number to justify with executives.

We thought about replacing our on-premise solution, but to tell the truth, we were skeptical. I, personally, had been a Microsoft admin for 15 years, and Microsoft technologies were ingrained in my thought processes. But Google Apps provided many pluses: Gmail, Google’s Postini messaging security software and 25 GB of mailbox space, as well as greater uptime and 24/7 phone support.

Apps also offered reliable mobile access and included other Google productivity and collaboration applications, such as Google Docs for word processing, spreadsheets and presentations – all at $50 per user per year. The cost savings would amount to a whopping $750,000 per year. All this added up to the ability to save the company money and to transition to a more advanced, flexible infrastructure.

Once we selected Google Apps, we decided on a “Big Bang” migration. Employees would switch over on their own, migrating their old emails to Gmail if they chose to, or simply starting with a clean inbox. We did not support local email clients, opting to support only the Gmail web interface through Mozilla Firefox to best accommodate the company's mixed Linux, Mac and PC environment.

We also enlisted four small groups of early adopters who would try the Google solution first, and then assist IT and support their peers during the full-scale migration. We used a lot of Google’s existing support documents to help us during the migration.

The overall move to Google Apps took all of six hours. We waited for the phones to ring, but all we heard was silence – in fact, we sat there playing meebo for quite a while – and still, nothing happened. We cut the cord all in one stroke to avoid the hassle of living in two environments at once. We made the switch globally, all in one day – and, due to the advantages of this cloud computing solution, we’ve never looked back.

I expect that what I am saying is probably setting off a lot of questions in your head. We welcome you to join us for a live webcast to learn more:

Thursday, June 18, 2009
1:00 p.m. EDT / 10:00 a.m PDT / 5:00 p.m. GMT

We'll give you more details and take questions on our recent switch to Google Apps. We hope that you'll join us.

Posted by Serena Satyasai, Google Apps team

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Use Microsoft Outlook with Google Apps for email, contacts, and calendar

Over the last year, we've had a razor sharp focus on making it as easy as possible for businesses to deploy Google Apps. In the last few months you've seen some of the results, from offline Gmail to user directory synchronization to full Blackberry® interoperability.

Today we're excited remove another key barrier to enterprise adoption of Google Apps with Google Apps Sync for Microsoft Outlook. Google Apps Sync for Microsoft Outlook lets you use Microsoft Outlook seamlessly with Google Apps Premier or Education Editions.

Many business users prefer Gmail's interface and features to products they've used in the past. But sometimes there are people who just love Outlook. For them, we've developed Google Apps Sync for Microsoft Outlook. It enables Outlook users to connect to Google Apps for business email, contacts and calendar. And they can always use Gmail's web interface to access their information when they're not on their work computer.

Key features include:

• Email, calendar, and contacts synchronization. For email, the plug-in uses the offline Gmail protocol, which is much faster than IMAP or other methods.

• Free/Busy lookup and Global Address List functionality, which makes it easy to schedule meetings with your colleagues, regardless of whether they use Outlook's calendar or Google Calendar.
  

• A simple, two-click data migration tool which allows employees to easily copy existing data from Exchange or Outlook into Google Apps.

Watch it work in this 3 minute video:

Here's what the IT execs at Genentech and Avago have to say about using this capability:

Three key service providers – NuVox, Netfirms and IKANO – have already begun offering Google Apps Sync. NuVox, a leading telecom provider in the Southeast and Midwest, sees "an incredible response to Google Apps from [our] customer base," says CEO Jim Akerhielm. "We’re excited that Google Apps Sync helps our customers stop running Exchange and spend more time focusing on their core business."

Netfirms, which powers 1.2m websites in the U.S. and Canada, is launching Google Apps to their customers in concert with Google Apps Sync. George Mitsopoulos, V.P. of DNA Mail (an IKANO company) says, "Google Apps Sync gives our customers even more options while minimizing our deployment effort. It's 'install, launch and you're ready to go.'"

If your business hasn't started using Google Apps yet, you can learn more about Google Apps Sync for Microsoft Outlook. If you already use Google Apps Premier or Education Edition, go ahead and give the plug-in a try.

Posted by Eric Orth, Software Engineer, Google Apps team

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Introducing Google Search Appliance 6.0: The Story Behind (GSA)n

Today we're announcing the launch of the latest version of the Google Search Appliance, GSA 6.0. We've packed it full of so many new features that it's difficult to even count them. Check out the videos linked below to see some highlights, and I'll tell you how we got to this point -- the origins of (GSA)n.


As you might know, last August, we launched "10 million docs in a box ". Building on the premise of scale with simplicity, we (the engineering team) challenged ourselves to see how much further we could go, while still keeping the architecture extremely simple. After many late-night sessions spent diagramming on the whiteboards and chugging cappuccinos, we had a breakthrough.

The end result was a new architecture: (GSA)ⁿ. When we tested it out, the product manager was pretty excited about all the new features and search power. He was used to hearing about the millions of docs we could handle – but this time we were going to push it to a new realm: billions.

The idea was simple; build technology to connect as many appliances as you'd like, whether in one location or separated across departments or even across continents - and still provide a unified set of results to the end-user – the employee searching for an elusive document or piece of information. This would not only give our customers unparalleled ability to scale, but enable them to integrate all the data in their organizations. Information doesn’t do you much good if you can’t find it! That was our guiding principle.

One of our beta customers, MTCSC Inc., really needs the geographic integration. When we caught up with them, MTCSC was in the midst of deploying over 50 GSAs all over the world for a federal customer, connecting to over 2,500 data sources and consisting of data on websites, file shares, databases, and SharePoint servers. The new GSA 6.0 architecture is now helping them integrate information from the varied data centers to provide users with a single, unified set of results.

So imagine there is a database that might “live” in Egypt, some documents in a data center in Sydney, and a fileshare whose homebase is Los Angeles. The new GSA 6.0 integration can handle searching through all those data stores and give the employee who is looking a simple page of search results – one that looks as easy to use as Google.com – even though the backend search is really complicated.

And, since we were feeling ambitious, we added a Ranking Framework (where administrators can easily feed in server logs and other enterprise-specific information to improve relevance of search results), multiple new biasing options, and an administrative API to provide more control for automation of common tasks. We also added support for both early binding and late binding, providing organizations with flexible security policies to meet their needs.

The bottom line: safer, higher-quality, more customizable enterprise search with (GSA)ⁿ.

This morning, both Google and our customers, including MTCSC, spoke at an event on all the new developments leading to (GSA)ⁿ and the 6.0 version. We talked so much about searching a billion documents, we decided to try something we’ve never seen done before: set up and showcase the actual infrastructure required to search a billion docs, and you can see it here. It is surprisingly small and simple, and pretty cool to know that we can now take the amount of content in the entire Google.com index in the year 2000 (when Google.com was searching though just a billion docs), and pack it into a server rack built that could fit in the corner of my living room. And I have a normal-sized living room.

Posted by Shamim Alpha, Enterprise Search Engineer

Learn more about the Google Search Appliance 6.0 at google.com/gsa

Hamilton Beach: Migrating from Lotus Notes to Google Apps

Editor's Note: We're pleased to welcome guest blogger Louis Gary, Manager of Client Services, Information Services Department, Hamilton Beach Brands, Inc. Louis recently completed a global migration to Google Apps from Lotus Notes/Domino. Louis has been a technology manager at Hamilton Beach for 14 years. During this time, he introduced PC networks and WAN connections to the various operating locations worldwide, was an early adopter to VPN technologies, migrated the company from cc:Mail to Lotus Notes, and expanded VoIP into their customer service center.

He currently manages the desktop support team which provides employee support for PC, phone, multi-function (print, scan, fax) devices, e-mail, and application training.

I've done many migrations in my years in IT and, although they can be fun as a technologist, they're never easy. But I'm getting out of the upgrade business altogether now that my company, Hamilton Beach, recently switched to Google Apps. Many of you may know Hamilton Beach for the coffee makers, blenders, toasters or the panini grills that sit on your kitchen countertop. As a global brand with design, engineering and manufacturing operations located around the world, our IT department supports diverse functions. We recently had to deal with an upgrade to our Lotus Notes/Domino messaging system to keep up with growing business needs.

Because of the complexity, we upgrade our Lotus Notes/Domino environment about every five years. Our current version was coming to an end of life. Since the software would be free, under maintenance, we certainly looked at upgrading to a newer version of Lotus Notes/Domino. We were looking at old servers that would need to be replaced, all of the desktop client software requiring an upgrade, as well as training for employees on the new look and feel. We had so much e-mail, we estimated the upgrade might take more time than a three-day weekend to complete, with the email system shut down. So we took a look at Google Apps and found that it had all the enterprise features we needed.

Key features include the instant global access, support for different languages across our world-wide operations, virtually limitless storage, and speed. We really did not anticipate how much faster the e-mail system would be. Additionally, we will put be adding the Postini archiving solution and will look at how we can leverage Google Docs and Sites to improve our global collaboration.

And we never shut down the e-mail system!

Moving to Google Apps has reduced our total cost of ownership by 60% over a 5 year-period. But it also gives me the great pleasure of turning off all of our Lotus Domino servers that were dedicated to email! And since Google Apps is delivered as a cloud-based solution, I don't have to worry about the next upgrade.

We learned a lot from this experience and I'm happy to share with you some insights I've learned about making a successful migration. Please join me for a webinar covering our migration. Details follow:

Wednesday, May 20, 009
10:00 a.m. PDT / 1:00 p.m. EDT

I'll be on hand to answer your questions about how we deployed Google Apps to our global employee base.

Posted by Serena Satyasai, Google Apps Marketing Team

Get timely updates on new features in Google Apps by subscribing to our RSS feed or email alerts.

We have a winner! News on the "Where's Your Google Search Appliance?" contest

Back in February we announced a contest challenging our customers to show us their Google Search Appliances and share a picture of where their yellow GSA boxes fit into their organizations. The prize? Tickets to the upcoming upcoming Google IO conference, to be held in San Francisco on May 27-28. We had some great entries – but when we saw this picture, from the Web Dev team at Atlanta'sWellStar Health System, we knew we had a winner.



WellStar's GSA keeps "operations" running smoothly

Congrats to Rob and the Web team at WellStar in Atlanta, Georgia. Here's their story:

Before GSA: With five premier hospitals in the Northwest suburbs of Atlanta, 11,000 employees and the largest nonacademic Physicians Group in the State,WellStar Health System has become one of the biggest not-for-profit health care systems in the Southeast. As WellStar grew, it became increasingly difficult for folks to find our stuff. WellStar’s intranet houses a physician portal containing content from over 70 different clinical sites – along with unique portals for 60+ supporting enterprise departments – andeveryone's generic material permeated our content management systems (CMS ). Employee and patient volumes intensified, organically creating a nightmare of a file library, and it seemed that our system needed 20CCs of Findability Stat! The challenge was to efficiently serve everyone at once while minimizing the impact on our own busy environment.

After GSA: Our previous intranet search limited employees to each of our internal .Net portals, meaning employees would have to be sifting through the right haystack to find a specific needle, which gave them a whopping 1.4% chance of starting in the right place. This all changed with the GSA. The GSA crawls from a central location and provides a single URL to hit when employees need fast results. Its active replacement of cached, dead-end links diminishes wasted search time, and the “Text Only” document display feature is an essential business asset for clinical employees without specific readers.

After purchasing the GSA and performing a minimal setup, our team found that the appliance was pulling several hundred rabbits out of its hat every eight hours. It was finding the one-of-a-kind policy, form, safety, and class information details from long forgotten documents – all without requiring someone to organize the material. Thin-air content was rediscovered, removed, and replaced with current information, and incoming help calls starting with “Where do I find…” have been eliminated.

We had a few other standouts. Here's one.



Two GSAs were all it took to change the "State" of search

Meet Chris with the State of Missouri in Jefferson City, Missouri.

Before GSA: The State of Missouri is made up of 16 executive agencies and various other non-executive agencies, boards and commissions. Prior to the purchasing the GSA, the state was simply a collection of data silos that provided no unified search for our citizens or the companies who wanted to do business with us. The bottom line: it was difficult (at best) for tax-paying citizens or businesses to find the information that they needed on the various State of Missouri web sites.

After GSA: After implementing the GSA as a centrally-managed device, we made search available to all of our executive agencies as well as to our other agencies, boards, and commissions. The GSA allowed us to index all the relevant information from across all of these entities and provide a unified search option to our citizens. The flexibility of the device also allowed each of the agencies to integrate the search onto their unique agency site and further refine the search capabilities they offered to their taxpaying customers. Not only have the search capabilities greatly increased, from the citizen’s perspective, the data silos are no longer there and results across each agency are much more relevant.

From all of us at Google: thanks, WellStar and State of Missouri.

In the next few weeks we will be releasing their full case studies and if you are interested in knowing how other customers are using their GSAs we have more success stories here. Thanks for your participation and don't forget to register for I/O. Congrats again to the winners!

Posted by Dave Kim, Google Enterprise search team

Mark your calendar: webinars with Google partners on IT in the cloud

Recent commentary on channel growth around cloud computing and the emerging business scenarios for trusted IT advisors are good examples of the growing momentum around the ecosystem of channel partners like consultants, resellers and developers pursuing new models for doing business in the cloud. We're excited to share details of what we're seeing and are we're pleased to offer two ways to learn more about the benefits of cloud computing.

For solutions providers, developers, and resellers. Co-hosted by Google and salesforce.com, this live discussion is aimed at helping channel partners understand the business change that cloud computing drives, and how to build the services that help customers benefit from these changes. Participants can expect to gain a fuller understanding of what cloud computing is, how it transforms the way that organizations think about IT, and how to make the most of the opportunity "in the cloud" for business growth and development.

Partner with Google and Salesforce.com

Wednesday, April 29
10:00 a.m. PDT / 1:00 p.m. EDT

For organizations thinking of moving to a cloud platform for business productivity. We're participating with Daston Corporation, a Google Apps Authorized Reseller, to showcase Google Apps, Google's enterprise-ready communication and collaboration tools. This live webinar will feature an overview of Google Apps, and how the expertise of resellers like Daston can help organizations make the transition from traditional platforms to IT in the cloud.

Google Apps – a new way of communicating and collaborating
Wednesday, May 6
11:00 a.m. PDT / 2:00 p.m. EDT

Posted by Maureen Bradford, Google Partner team

Connecting Google Apps with other enterprise apps

Editor's Note: We're pleased to welcome Chandar Pattabhiram, Vice President of Cast Iron Systems, as a guest blogger. Cast Iron is a market leader in SaaS and cloud integration with thousands of customer integrations connecting cloud and on-premise applications.

Cast Iron recently participated in our Campfire One event to announce Cast Iron for Google Apps, a ready-to-go solution for connecting hundreds of on-premise and SaaS apps to Google Apps in just days. Want to learn more? Register for Cast Iron's upcoming webinar on integrating Google Apps with other enterprise solutions.

Cloud computing is gaining momentum with organizations of all sizes. But many organizations work with a combination of cloud-based and on-premise applications. To leverage the many benefits of cloud computing, IT departments need to adapt to this hybrid world. That's where integration comes in. Whether building a recruiting app on Google App Engine or an enterprise gadget to create an analytics dashboard, IT has a fundamental need to exchange data with the rest of the enterprise.

Cast Iron focuses on solving this problem of connecting SaaS and Cloud to on-premise apps. For Google Apps users, we are excited to offer Cast Iron for Google Apps, which provides out-of-the-box integration with Google Secure Data Connector (SDC) and pre-configured connectivity to hundreds of applications to simplify Google integration projects.

SDC provides an encrypted connection between Google Apps and behind-the-firewall data, and Cast Iron provides connectivity as well as data transformation and process workflow capability. The net result is that Cast Iron for Google Apps is a one-stop tool to connect Google Apps with the rest of the enterprise.

Cast Iron offers a number of deployment models that all provide the same user experience and functionality:

• Cast Iron Cloud: a multi-tenant integration-as-a-service offering
• Cast Iron Physical appliances: ready-to-go-appliances for on-premise integration
• Cast Iron Virtual appliances: the same ready-to-go-functionality available through virtualization that can be deployed on your hardware in your data center

Join Cast Iron and Google for a joint webinar to learn more about Cast Iron for Google Apps and Google's recent developer announcements.

Connect Google Apps with Other Enterprise Apps Today
Tuesday, April 28, 2009
11:00 a.m. PDT (GMT -07:00)

You'll also hear from Doug Menefee, CIO of the Schumacher Group, who will explain how they used Google Apps, gadgets, and Cast Iron to create a portal for their 2,500 medical providers and doctors to access emergency room data in the browser anywhere, anytime.

Want to see the latest from the app developer community? Don't forget to check out the I/O Developer Conference on May 27 & 28, 2009 in San Francisco, California. Learn more.

Posted by Jimmy Caputo, Google Enterprise Partners team